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Collections Agent

Fort Worth, TX 76177

Posted: 05/21/2025 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 150652 Pay Rate: $21.67/hour

Job Description

Senior Collector
Location Fort Worth, TX | Hybrid (4 days onsite, 1 day remote after training)


COMPENSATION & SCHEDULE
$19-21 per hour. Based on experience
Monday - Friday 8am to 5pm
Target start date: 06/02/2025


ROLE IMPACT
This Senior Collector role plays a crucial part in managing complex and sensitive collection processes, focusing primarily on bankruptcy and specialty account scenarios. Success is defined by timely and accurate exception handling, legal compliance, and effective collaboration with legal representatives, customers, and internal partners.


KEY RESPONSIBILITIES
Process Collection Exception work via case, email, paper mail, or internal reports with accuracy and timeliness
Conduct research and correspondence through inbound/outbound calls and emails with legal representatives, vendors, and customers
Validate deceased account documentation, including proof of passing and executor of estate documents
Manage Deceased No Probate (DNP) accounts with appropriate follow-up and closure actions
Evaluate and administer Servicemembers Civil Relief Act (SCRA) protections and process necessary modifications
Track and verify payoff fund application for approved manufacturer buybacks
Ensure all activities align with state/federal regulations and company policies, particularly concerning bankruptcy


MINIMUM QUALIFICATIONS
Minimum 1 year in Auto Collections REQUIRED

High attention to detail and strong organizational capability
Excellent written and verbal communication skills
Proven ability to manage sensitive financial information with professionalism
Strong research and problem-solving abilities
Ability to prioritize tasks and meet time-sensitive deadlines


PREFERRED SKILLS
Experience with bankruptcy processing or specialty collections
Familiarity with SCRA, FDCPA, and bankruptcy regulations
Proficiency in reviewing legal documentation related to estates and account servicing


LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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About Fort Worth, TX

Ready to embark on an exciting career journey in Fort Worth, Texas? Explore our job listings in this vibrant city known as the 'City of Cowboys and Culture.' Fort Worth offers a perfect blend of rich Western heritage and modern amenities, making it an ideal destination for job seekers looking for growth opportunities and a high quality of life. From the iconic Fort Worth Stockyards to the world-renowned Kimbell Art Museum, there is something to enchant everyone here. Indulge in mouthwatering Tex-Mex cuisine, catch a show at the Bass Performance Hall, support the revered Fort Worth Symphony Orchestra, or cheer on the Dallas Cowboys at AT&T Stadium. Come discover why Fort Worth is the perfect place to take the next step in your career and experience its irresistible charm firsthand.