Call Center Customer Service Representative
North Richland Hills, TX 76180
Do you have GREAT customer service skills? Do you want to get your foot in the door with the tech industry? We have the IDEAL job for you!! You will be working for a leader in the wireless e-retailer category, providing mobile device activation and solutions for retail consumers and ultimately providing the best overall customer experience in the industry! Let US help YOU get the job!!
We have 100 openings for Customer Service Representatives! Come into an office today and claim your spot!!!
Schedule: Monday - Sunday (you must be available to work on the weekends and any major holidays)
Pay: $13 an hour
Hours: Training 9am-6pm Monday-Friday for 1st week
2nd week will begin regular shift 2pm-11pm Mon- Sun (40hrs a week)
The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.
Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.
Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.
Identify and escalate priority issues to ensure guest satisfaction
6+ months of call center experience
Intermediate computer knowledge and skills
Professional phone demeanor
Clear drug screen and background check required
Our office is located at:
2700 Western Center Blvd, Suite 116, Fort Worth TX 76131
Please bring with you:
Two forms of ID (government issued)
Phone numbers to your past employers
Voided check for direct deposit, if you are interested
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
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