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Call Center Project Coordinator

Fort Worth, TX 76109

Posted: 10/01/2018 Employment Type: TempToFT Specialties: Administrative/Clerical Job Number: 91892 Pay Rate: $18.00/hour

Life is too short for the wrong job & CornerStone Staffing has the keys to unlock the door to your next career!!!

Check out this great opportunity!

Great location, excellent pay & professional work environment!

CornerStone Staffing has partnered with our client located in Fort Worth and is currently recruiting for a Call Center Project Coordinator!

Job Title: Call Center Project Coordinator!

Location: Fort Worth, TX

Pay: $17-18/hr - Depending on Experience

Schedule: Monday - Friday, 8:30am - 5pm with flexibility to work OT if needed.

Job Description: This position will be a hybrid of an Analyst Call Center Traffic & Scheduling Coordinator and a Scheduler Call Center Representative

  • Monitors and analyzes various real-time production performance measurements in call centers.

  • Provides immediate feedback to management concerning traffic variances.

  • Forecasts future requirements to efficiently and profitably staff the call centers.

  • Reports call center performance through the production of reports.

  • Monitors call center agent activity and real-time call traffic.

  • Intervenes when appropriate.

  • Makes recommendations for training opportunities

  • Coordinates daily call center schedules and appropriate coverage

  • Monitors call volumes and helps arrange for the even distribution of work tasks

  • Estimates time for completion of job assignments

  • Observes and recommends training.

  • Considers time sensitivity of requests

  • Assists with necessary training and representative coaching

  • Produces reports

Requirements:

  • High School diploma or GED

  • 2 years of Call Center management experience required

  • Ability to work in a fast paced environment

  • High Data Entry Skills

  • Proficient with Microsoft Word and Excel

  • 2 years customer service experience

Application Process Includes:

  • Background check

  • Drug testing

  • Clerical Assessments

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application, come to the Fort Worth office to interview with a recruiter:

CornerStone Staffing Fort Worth

1200 Summit Avenue, Suite 518

Fort Worth, TX 76102

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