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Call Center Representative

Arlington, TX 76011

Posted: 09/11/2018 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 91528 Pay Rate: $15.00/hour

CornerStone Staffing has partnered with one of the largest faith-based, nonprofit health care delivery systems in the United States. This is your chance to grow your CAREER with a great company!!

Apply In Person daily Monday - Friday from 9am - 11am

Job Title: Call Center Representative

Location: Arlington, TX

Pay: $15/hr.

Schedule:

Flexible to work 8 hour shift Monday - Friday from 7:30am - 6:30pm. Alternate work schedule and might include nights and weekends

Job Description:

  • To deliver a first line support service via the Service Desk, receiving MyChart incidents and service requests from various routes including phone, email, voicemail, MyChart portal, and intranet

  • Offering support to end users and consumers on all areas

  • Support includes password management, facilitating proxy requests and delegation to Epic Administrator

  • This position will troubleshoot technical problems and resolve the relevant issue

  • Responsible for analyzing the problem, ability to accurately document and strong ability for issue resolution

  • High consumer interaction, good ability to listen patiently to consumer inquiries and then provide the relevant information to ensure positive outcomes for the consumer

  • This will include working as part of a team, in order to share knowledge and work together to meet customer satisfaction and increase performance standards

  • Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals

Requirements:

  • Call center experience

  • Troubleshoot or help desk experience

  • Basic computer knowledge

PLEASE APPLY IN PERSON DAILY from 9am - 11am!! or candidates can apply via this posting and add yourself to web posting 91528 on our website

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

Office Location:

2505 N. State Hwy 360, Suite 100

Grand Prairie, TX 75050

(we are located in the grey tower next to Chicken Express)

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