CornerStone is currently staffing for a Production Support Representative who will work in a call center environment supporting client's technical needs

Job Title: Technical Support Call Center Representative

Location: Irving ,Texas - Onsite

Pay: $20 to $23 /hr. pay rate

Schedule: The schedule availability is 8am-6:30pm Monday through Friday

Temp to possible conversion to FTE after 90 days.

Duties

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software

programming, connectivity, printing, and similar concerns.

Interfaces with customers to re.solve 1st and 2nd tier/escalated customer service issues

Investigate, analyze, coordinate and track moderate to complex customer issues

Conducts research as needed

Escalates issues as appropriate to more senior or specialized staff for immediate action

Makes proactive calls to determine issues requiring close attention, identifies problems and works through to

resolution

May interface with offshore call center to answer questions on process or specialized situations

May perform order fulfillment/data entry. Receives orders, reconciles information, tracks on spreadsheets, and

follows up with customers. May prepare customer billings, answer questions about billing, and coordinate

resolution of billing issues with collections and/or other departments

Job Qualifications:

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Professional and pleasant telephone manner

Ability to explain technical issues to technical and non-technical employees and clients

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Proficient with or the ability to learn an array of computer hardware and software

Ability to work under pressure and remain flexible to changing schedules and work demands

2+ years related experience required (college education may count for related experience)

High School Diploma or GED equivalent required, Associates or Bachelor s degree preferred

Bilingual (Spanish) a plus

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application

After completing the online application, email your resume to keshab@cornerstonestaffing.com and enter "Tech" in the subject line of your email.

*If you are already registered and active with CornerStone Staffing please reach out to your Recruiter and they can have you considered.