Finance Call Center Representative (Hybrid)
Irving, TX 75063 IRVING | Work from home flexibility TELECOMMUTE US
Job Description
Were you affected by the mortgage/finance industry layoffs?
Do you excel in helping customers resolve issues and create lasting partnerships?
If you want to be considered for an opportunity to work for a nationally known mortgage and lending solutions provider,
APPLY NOW!
Job Title: Finance Call Center Representative (Hybrid)
Pay: $18.50/hr.
Location: Irving, TX
Must be available to work any shift within the times listed below:
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Monday Friday (7AM CST 8PM CST)
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Work from home 4 days / week. Go into the office 1 day
Responsibilities:
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Interface with customers to resolve 1st and 2nd tier/escalated customer service issues
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Investigate, analyze, coordinate and track moderately complex customer issues
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Create and maintain logs, reports, records and files
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Make proactive calls to determine issues requiring close attention, identify problems and work through to resolution
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Assist with order fulfillment
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Receive orders, reconcile information, track on spreadsheets, and follow up with customers
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Assist with customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
Job Qualifications:
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HS Diploma or equivalent required
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Strong MS Office skills: Creating spreadsheets and presentations
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2+ years of Banking/Lending Customer Service experience preferred
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2+ years of Call Center experience REQUIRED
Application Process Includes:
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Drug testing
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Background check
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Clerical testing
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Client interviews
To Apply for this Job:
Click the Apply Online button, then:
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If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
After completing the online application, email your resume to rebeccabr@cornerstonestaffing.com and enter "Finance CSR" in the subject line of your email.
*If you are already registered and active with Cornerstone Staffing please reach out to your Recruiter and they can have you considered