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Client Services Representative

Irving, TX 75063 | Work from home flexibility

Posted: 09/05/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 140917 Pay Rate: $18.50/hour

Job Description

Were you affected by the mortgage industry layoffs?

Do you excel in helping customers resolve issues and create lasting partnerships?

If you want to be considered for an opportunity to work for a nationally known mortgage and lending solutions provider,


Job Title: Mortgage Call Center Representative (Hybrid)

Pay: $18.50/hr.

Location: Irving, TX

Must be available to work any shift within the times listed below:

  • Monday Friday (7AM CST 8PM CST)

  • Work from home 4 days / week. Go into the office 1 day


  • Interface with customers to resolve 1st and 2nd tier/escalated customer service issues

  • Investigate, analyze, coordinate and track moderately complex customer issues

  • Create and maintain logs, reports, records and files

  • Make proactive calls to determine issues requiring close attention, identify problems and work through to resolution

  • Assist with order fulfillment

  • Receive orders, reconcile information, track on spreadsheets, and follow up with customers

  • Assist with customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments

Job Qualifications:

  • HS Diploma or equivalent required

  • Strong MS Office skills: Creating spreadsheets and presentations

  • 2+ years of Banking/Lending Customer Service experience preferred

  • 2+ years of Call Center experience REQUIRED

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical testing

  • Client interviews

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, email your resume to and enter "Mortgage CSR" in the subject line of your email.

*If you are already registered and active with Cornerstone Staffing please reach out to your Recruiter and they can have you considered

Apply Online

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