CornerStone Staffing is currently recruiting for Auto Collections Agents who are customer focused for a long term opportunity with a premier auto finance company in the North Fort Worth area. If you are driven and looking for your next career opportunity Apply Now!

Job Title : Auto Collections Agents

Pay: $18.00 - $21.00/ BOE

Schedule: Monday through Friday - Some flexibility between 8am and 7pm

Location: N. Fort Worth (76117) **hybrid after training**

Job Duties:

Make outbound and take inbound calls from Auto Financial Services customers for the purposes of:

- Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss

- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired

- Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy

Manage a queue of assigned accounts

When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable

Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed

Maintain corporate standards and compliance requirements

Successful candidates will demonstrate a high attention to detail and must be willing to make difficult decisions and recommendations through analysis and the probability of recovery

Required:

1-2 years experience in Customer Service and/or Collections environment preferred

HS Diploma or GED required. Bachelor s Degree is preferred

Familiar with the automotive industry is a plus

Experience with Skip Tracing a plus

Quick problem solving ability

Attention to detail

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you .

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