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Total Loss Collections Specialist

Fort Worth, TX 76177

Posted: 07/08/2024 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 146225

Job Description

CornerStone Staffing is currently recruiting for Collections Specialist for a long term contract opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title : Collections Specialist

Location : Fort Worth, TX near Alliance Airport

Pay: $18.00 - $20.00/ BOE

Schedule: Monday through Friday - Some flexibility between 8am and 6pm

The main duties of the Specialist are to provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors. Duties include one, or more, of the following:

Review, processes and follow up on Total Loss Insurance claims with the customer and various Insurance companies in the following ways:

  • a. Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.

  • b. Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.

  • c. Work with the customer and their Insurance Company to obtain the payoff of the vehicle.

  • d. Negotiate the amount paid out by the Insurance Company if necessary.

  • e. Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.

  • Process customer, attorney and trustee requests as they relate to bankruptcy by:

  • a. Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.

  • b. Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.

  • c. Properly code accounts with the appropriate bankruptcy status in a timely manner.

  • Manage a queue of assigned accounts

  • Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected.

  • Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.

  • Work with the family members and/or estate to verify and process options relating to a deceased customer s account.

  • Maintain corporate standards and compliance requirements.

  • The candidate must possess the ability to work both independently and within a team environment.

  • Successful candidates will demonstrate a high attention to detail.

  • H.S. diploma or GED required. Bachelor s Degree is preferred with 1-2 years experience in Customer Service and/or Collections environment.

  • Previous Insurance claim and/or Bankruptcy experience is a plus.

To Apply for this Job:

For immediate consideration, please email your resume to addison.resume@cornerstonestaffing.com with the subject"Auto Collections"

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Addison office .

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About Fort Worth, TX

Ready to embark on an exciting career journey in Fort Worth, Texas? Explore our job listings in this vibrant city known as the 'City of Cowboys and Culture.' Fort Worth offers a perfect blend of rich Western heritage and modern amenities, making it an ideal destination for job seekers looking for growth opportunities and a high quality of life. From the iconic Fort Worth Stockyards to the world-renowned Kimbell Art Museum, there is something to enchant everyone here. Indulge in mouthwatering Tex-Mex cuisine, catch a show at the Bass Performance Hall, support the revered Fort Worth Symphony Orchestra, or cheer on the Dallas Cowboys at AT&T Stadium. Come discover why Fort Worth is the perfect place to take the next step in your career and experience its irresistible charm firsthand.