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Collections Agents

Winterville, NC 28590

Posted: 01/28/2025 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 148977 Pay Rate: $15.00/hour

Job Description

CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Job Title: Call Center/Collections Rep

Location: Winterville, NC

Pay: $15.00/hourly

Schedule: Must be flexible for Mandatory OT

Monday - Sunday 8:00am to 9:00pm

EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)

Sunday Dialer - You will be scheduled for 1-2 dialer Sunday per quarter, however, you may be required to work addition Sunday hours which depends on when the month ends.

Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).

Job Summary:

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.

Job Duties:

  • Collect delinquent accounts promptly and professionally, following standardized procedures

  • Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept

  • Negotiate payment arrangements with clients, assessing their ability and willingness to pay

  • Document all collection efforts accurately and professionally in the collection system

  • Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures

Ideal Candidate:

  • 3 years of Customer Service experience - REQUIRED

  • Call Center experience - highly preferred

  • Bilingual - highly preferred

  • Good communication, decision-making, and time management skills are essential

  • Proficiency in Microsoft applications and ability to work in a team environment

On-boarding Requirements:

  • High School Diploma or equivalent (GED)

  • Criminal Background & Drug Screening

  • 2 verifiable employment references

Please read requirements carefully as we are prioritizing those that meet the requirements.

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About Winterville, NC

Ready to jump-start your career in Winterville, North Carolina? Explore our job listings in this vibrant town known for its charming Southern hospitality, beautiful parks like Winterville Recreation Park, and a thriving arts scene with galleries like The Art Factory. Home to the renowned Magnolia Arts Center, local seafood delicacies, and the excitement of nearby Greenville with its ECU Pirates spirit and Dowdy-Ficklen Stadium, Winterville offers a unique blend of opportunities for job seekers. Don't miss out on the chance to be part of this dynamic community – check out our job listings today!