Job Title: Collector

Location: Richardson, TX

Schedule: 4 Week Project (Temporary position) | Business Hours

Pay: $23-$26/hr (based on experience)

Overview:

CornerStone Staffing is seeking a dedicated Collector to join their fast-paced, goal-driven collections department. This role focuses on reducing delinquent loans and credit union losses by managing early-stage delinquent accounts and providing outstanding member service.

Key Responsibilities:

• Manage a portfolio of delinquent accounts through phone, email, and mail communication

• Investigate and resolve past-due payments and account discrepancies

• Process refunds, account adjustments, and send compliance notifications

• Collaborate with departments including Lending, Card Services, and Member Support

• Assist members with questions related to loan servicing and credit union products

• Maintain performance metrics including delinquency and charge-off ratios

Requirements:

• High school diploma or equivalent

• 1 2 years of collections or call center experience preferred

• Strong communication, time management, and problem-solving skills

• Proficiency in Microsoft Office and online collection systems

• Ability to interpret and apply internal policies and regulatory guidelines

Preferred Experience:

• Previous work in a credit union or financial institution

• Familiarity with accounts receivable and billing procedures

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