Collections Representative
Winterville, NC 28590 SOUTHLAKE
Job Description
Do you have call center experience and love turning tough calls into real results? If you're motivated by performance and ready to own your impact, we want to hear from you.
Collections Agent
Winterville, NC | Onsite
MINIMUM QUALIFICATIONS
2+ years of recent experience in a high-volume call center must be clearly shown on resume
High school diploma or equivalent
Proven ability to meet KPIs in a production-based environment
Strong verbal communication, conflict resolution, and time management skills
COMPENSATION & SCHEDULE
$15.00/hour
Mandatory overtime required schedule flexibility is essential
Core Hours: Monday Sunday, 8:00 AM 9:00 PM
End-of-Month Shifts: Full-day coverage (7:00 AM 8:00 PM or 8:00 AM 9:00 PM with two 1-hour breaks)
Sunday Shifts: Required 1 2 times quarterly; additional Sundays may be needed for month-end
Holiday Coverage: Most holidays open to temporary staff and volunteers
KEY RESPONSIBILITIES
Execute high-volume outbound calls using company-approved scripts and compliance guidelines
Achieve daily, weekly, and monthly collection metrics and performance benchmarks
Negotiate realistic payment solutions with empathy and professionalism
Document all communications and account actions accurately in system platforms
Identify and escalate customer issues as appropriate
CORE TOOLS & SYSTEMS
Microsoft Excel, Word, Outlook
Collection-specific CRMs and proprietary systems
PREFERRED SKILLS
Bilingual (English/Spanish) fluency
Familiarity with FDCPA and call center compliance standards
Exposure to financial services or healthcare collections
PRE-EMPLOYMENT
Drug screen and background check required
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