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Collections Representative

Winterville, NC 28590

Posted: 05/29/2025 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 150736

Job Description

Do you have call center experience and love turning tough calls into real results? If you're motivated by performance and ready to own your impact, we want to hear from you.


Collections Agent

 Winterville, NC | Onsite


MINIMUM QUALIFICATIONS

  2+ years of recent experience in a high-volume call center must be clearly shown on resume

  High school diploma or equivalent

  Proven ability to meet KPIs in a production-based environment

  Strong verbal communication, conflict resolution, and time management skills


COMPENSATION & SCHEDULE

  $15.00/hour

  Mandatory overtime required schedule flexibility is essential

  Core Hours: Monday Sunday, 8:00 AM 9:00 PM

  End-of-Month Shifts: Full-day coverage (7:00 AM 8:00 PM or 8:00 AM 9:00 PM with two 1-hour breaks)

  Sunday Shifts: Required 1 2 times quarterly; additional Sundays may be needed for month-end

  Holiday Coverage: Most holidays open to temporary staff and volunteers


KEY RESPONSIBILITIES

  Execute high-volume outbound calls using company-approved scripts and compliance guidelines

  Achieve daily, weekly, and monthly collection metrics and performance benchmarks

  Negotiate realistic payment solutions with empathy and professionalism

  Document all communications and account actions accurately in system platforms

  Identify and escalate customer issues as appropriate


CORE TOOLS & SYSTEMS

Microsoft Excel, Word, Outlook

Collection-specific CRMs and proprietary systems


PREFERRED SKILLS

Bilingual (English/Spanish) fluency

Familiarity with FDCPA and call center compliance standards

Exposure to financial services or healthcare collections


PRE-EMPLOYMENT

Drug screen and background check required



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About Winterville, NC

Ready to jump-start your career in Winterville, North Carolina? Explore our job listings in this vibrant town known for its charming Southern hospitality, beautiful parks like Winterville Recreation Park, and a thriving arts scene with galleries like The Art Factory. Home to the renowned Magnolia Arts Center, local seafood delicacies, and the excitement of nearby Greenville with its ECU Pirates spirit and Dowdy-Ficklen Stadium, Winterville offers a unique blend of opportunities for job seekers. Don't miss out on the chance to be part of this dynamic community – check out our job listings today!