CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Job Title: Collections Representative 

Location: Winterville, NC | Onsite

Compensation: 

$15.00/hour ($22hr when brought on permanently) | Must be flexible for mandatory OT
Schedule: 

Monday Sunday, 8:00 AM to 9:00 PM

End-of-Month Hours: Bell to Bell (7:00 AM 8:00 PM or 8:00 AM 9:00 PM with two 1-hour lunch breaks)

Sunday Dialer: Required 1 2 times per quarter; additional Sundays may be required depending on month-end

Holidays: Call center open most holidays for temporary employees and volunteers

ROLE IMPACT
As a Collections Agent, you play a critical role in maintaining financial stability by engaging customers in respectful, solution-oriented conversations to resolve delinquent accounts. Your effectiveness in negotiation and customer service directly impacts client retention and overall revenue recovery.

KEY RESPONSIBILITIES
Collect delinquent accounts promptly using standardized procedures
Meet or exceed daily and monthly call quotas, contact percentages, and kept promise metrics
Negotiate payment plans aligned with clients financial situations
Accurately record all collection activity in internal systems
Maintain regular communication with supervisors about account risks and escalations

MINIMUM QUALIFICATIONS
3 years of customer service experience REQUIRED
High school diploma or GED REQUIRED
Call center experience highly preferred
Bilingual (English/Spanish) highly preferred
Strong communication, decision-making, and time management skills
Comfortable using Microsoft Office and CRM tools

CORE TOOLS & SYSTEMS
Microsoft Office Suite (Excel, Word, Outlook)
Internal collection and customer relationship management platforms

PREFERRED SKILLS
Bilingual fluency in Spanish
Prior experience in a high-volume call center
Conflict resolution and negotiation training

Please read requirements carefully as we are prioritizing those that meet the requirements.

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LEGAL NOTICE
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