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Collections Specialist - N. Fort Worth

Fort Worth, TX 76177

Posted: 07/02/2024 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 146181

Job Description

CornerStone Staffing is currently recruiting for Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title : Late State Collections Specialist (Long term temp assignment)

Pay: $18.00 - $20.00/ BOE

Schedule: Monday through Friday - 10a-7p (Hybrid Tues and Thur onsite)

**Must be flexible to be in office additional days when required

Training Schedule: 8a-5 and then nesting onsite until production expectations are met and then granted hybrid schedule.


  • Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.

  • Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.

  • Work with the customer and their Insurance Company to obtain the payoff of the vehicle.

  • Negotiate the amount paid out by the Insurance Company if necessary.

  • Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.

  • Process customer, attorney and trustee requests as they relate to bankruptcy by:

  • Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.

  • Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.

  • Properly code accounts with the appropriate bankruptcy status in a timely manner.

  • Manage a queue of assigned accounts

  • Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected.

  • Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.

  • Work with the family members and/or estate to verify and process options relating to a deceased customer s account.

  • Maintain corporate standards and compliance requirements.


  • 1-2 years experience in late stage collections environment.

  • The candidate must possess the ability to work both independently and within a team environment.

  • High attention to detail

  • H.S. diploma or GED required. Bachelor s Degree is preferred

  • Previous Insurance claim and/or Bankruptcy experience is a plus

To Apply for this Job:

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About Fort Worth, TX

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