Join a dynamic team where your communication skills can make a real impact help clients get back on track while growing your career in financial services. If you have call center experience, are goal-driven, and thrive in a fast-paced environment, this is your chance to turn conversations into solutions. Job starts 6/26! Apply today!

Collections Specialist
Location Winterville, NC | Onsite

Compensation & Schedule
$15 hour - increase to $22 once converted
Must be available to work any day of the week: Monday - Friday 7am - 9pm | Saturday 8am - 2pm | Sunday 2pm - 8pm
OT will be mandatory - amazing opportunity to make more money!

ROLE IMPACT
This role ensures timely recovery of delinquent accounts while maintaining professionalism and adherence to standardized collection procedures. Success is defined by resolution rates, adherence to compliance practices, and quality of customer interactions.

KEY RESPONSIBILITIES
Meet or exceed daily and monthly call targets, contact ratios, and promises-to-kept ratios
Place and prioritize outbound/inbound calls to negotiate payment plans based on borrower capacity and intent
Determine causes of delinquency and propose best resolutions; escalate problem accounts as needed
Log all collection activities in system using correct action codes and documentation procedures
Initiate and process account actions including deferrals, skip tracing, credit bureau requests, and payment drafts

MINIMUM QUALIFICATIONS
1 2 years experience in collections, customer service, or call center environment
Strong verbal communication and negotiation skills
Proficient in reading credit reports and using account management systems
Detail-oriented with the ability to follow documented policies and procedures

CORE TOOLS & SYSTEMS
Collection management systems (e.g., Fiserv, CARMPro)
CRM platforms
Electronic payment processing tools
Microsoft Office Suite
Credit reporting software
Skip tracing tools
Internal action code logging systems

PREFERRED SKILLS
Bilingual in English and Spanish
Prior financial services or lending experience
Familiarity with FDCPA and other relevant debt collection regulations

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