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Consumer Relations Representative

Irving, TX 75063

Posted: 01/25/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 137346 Pay Rate: $21.00/hour

Job Description

Do you have strong Customer Service experience? Do you want to work for a growing company with room for advancement? We want to talk to you!

Job Title: Customer Relations Representative

Pay: $20 - $23/hr DOE

Location: Irving, TX


Schedule: Monday - Friday, 9:30 am and 6:00 PM

Essential Job Functions:

  • Assist external consumers with credit related concerns and inquiries. Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes.

  • Utilize multiple systems and applications

  • Initiate consumer copy and dispute requests within FCRA specified guidelines.

  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.

  • Maintain Individual Performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.

  • Perform proper security authentication to safeguard all Personal Identifying Information (PII)

  • Good verbal and written communication skills required

Requirements:

  • Bilingual (Spanish/English)

  • Previous Call Center experience

  • Credit Experience/knowledge preferred

  • Basic MS Office skills

  • High School Diploma or GED equivalent required

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, email your resume to keshab@cornerstonestaffing.com and enter "Consumer" in the subject line.

*If you are already registered and active with CornerStone Staffing please reach out to your Recruiter and they can have you considered.

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