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Contact Center Specialist - DIRECT HIRE!

Highland Park, TX 75205

Posted: 02/17/2023 Employment Type: DirectHire Specialties: Call Center/Customer Serv Job Number: 137694 Pay Rate: $46000.00/year

Job Description

CornerStone Staffing has partnered with an innovative technology design company in search of energetic Customer Service professionals who are as passionate about the outdoors as they are about a healthy work-life balance. If you are truly seeking a career with other individuals who have a knack for travel, adventure, and working as a team, APPLY TODAY!

Job Title: Contact Center Specialist - DIRECT HIRE!

Location: Dallas, TX (Uptown area)

Pay: $46,000 annually

Schedule: Monday - Friday, 9am - 4:30pm

Job Description: Customer Service Representatives will serve customers and clients by answering inquiries, resolving problems, and fulfilling order requests.

  • Handle customer inquiries through incoming calls and emails

  • Resolve customer complaints through problem identification and escalation of priority issues

  • Provide customers with product and service information after identifying individual needs

  • Attend trade shows and build customer rapport

  • Enhance company brand by exploring opportunities to add value to job functions and processes

  • Assist with ticketing and outbound calls to investigate missing information

Requirements:

  • 3 +years experience in a customer service capacity

  • Stable job history - no more than 2 jobs in the past 5 years

  • Working knowledge of Shipstaion, Shopify, Groove, and Google sheets is strongly preferred

  • High School diploma or equivalent

  • Passionate about a healthy lifestyle and the outdoors

  • Ability to build relationships and problem solve without a script

  • Ability to multitask, set priorities, and manage time effectively

Application Process Includes:

  • Skills Testing

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email dallas.resume@cornerstonestaffing.com to schedule a phone interview with a recruiter.

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