Are you passionate about delivering top-notch customer service and ready to take the next step in your career? CornerStone Staffing is partnering with a respected client in the manufacturing industry to find a dedicated and professional Customer Service Advisor for a direct hire opportunity. In this role, you ll play a vital part in ensuring customer satisfaction through outstanding service and precise administrative support, helping to manage accounts efficiently and build lasting client relationships.

Job Title: Customer Service Advisor

Schedule: Monday-Friday 8:00am to 5:00pm

Pay: $40,000-$50,000 per year

Location: North Fort Worth

Key Responsibilities

As a Customer Service Advisor, you will:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Provide information about products, availability, pricing, and delivery timelines.

• Maintain up-to-date product knowledge to answer customer queries effectively.

• Address and resolve customer complaints or escalate issues to appropriate teams.

• Process and manage customer orders with accuracy and efficiency.

• Track and monitor order statuses, providing regular updates to customers and internal teams.

• Coordinate with production, shipping, and logistics to ensure on-time deliveries.

• Maintain and update customer records in the ERP system.

• Prepare and send invoices, purchase orders, and other related documents.

• Support the sales team with customer follow-ups and promotional campaigns.

• Greet visitors to the premises in a professional manner when required.

• Proactively address customer, product, or pricing issues.

• Generate reports for order tracking, customer feedback, and service metrics.

• Collaborate with the quality team to ensure products meet customer specifications.

• Produce stock lists and provide them to customers and sales representatives.

• Monitor and enforce adherence to KPIs for quality and speed.

• Maintain and update relevant training materials and assist in training staff as needed.

Qualifications

We re seeking candidates with:

• A High School diploma or equivalent (associate or bachelor s degree preferred).

• At least 3 years of experience in a customer service role, preferably in manufacturing or an industrial environment.

• Proficiency in ERP Systems and Microsoft Office Suite (Word, Excel, Outlook).

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical abilities.

• Exceptional time management, organizational, and multitasking skills.

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