CornerStone Staffing is looking for an excellent Customer Experience Specialist that can work on site in The Colony for a dental company. Have you had recent customer relations experience? Do you have healthcare or excellent customer service experience? Are you wanting to work in a family oriented environment? Then this is the job for you. Apply now!

Job Title: Customer Experience Specialist

Location: The Colony, TX (100% ONSITE)

Schedule:

• Monday Thursday: 7:00am 5:00pm

• Friday: 8:00am 12:00pm

Pay: $18/hr. (Temp to Hire, increase to $20/hr pay after hired on permanently)

Job Description:

• Process & place orders for products & services (cases, supplies, course registrations, PRC registrations)

• Handle a broad array of customer inquiries regarding product offerings, pricings, billings, etc.

• Answer incoming phone calls, emails, and chats

• Follow-up via phone and email with orders on hold or in waiting approval status

• Provide technical support to troubleshoot customer issues and assist in utilizing the appropriate products or services

• Investigate and analyze inquiries from customers and follow up in a timely, courteous and professional manner

• Inform appropriate departments of certain requests that are initiated by customers and record feedback

• Document customer complaints and work with other departments on the investigation of the complaints as needed

• Update customer records in our system based on the communication with customers (including address, phone number, email changes, etc.)

• Maintain broad knowledge of products, pricing, promotions, and procedures

Requirements:

• 2+ years of professional call center experience

• Associate degree

• Excellent multi-tasker

• Excellent computer skills (Internet, Outlook, Microsoft, Excel, Chat)

• Ability to toggle between multiple systems and/or applications in a Windows environment

• Ability to work in a fast paced dynamic environment

• Excellent customer service skills

• Strong attention to detail, someone that can pull from instructions and fulfill the request

• Strong English verbal and written communication skills required. Spanish fluency is a plus

• Knowledge of ERP, CRM software, Sage system preferred, but not required

• Self-starter with the ability to work independently

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Frisco Branch.

After completing the online application, for immediate consideration, you will need to email ianf@cornerstonestaffing.com to schedule a phone interview with a recruiter.

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