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Customer Service, Rental Property Solutions

Coppell, TX 75019

Posted: 01/21/2019 Employment Type: TempToFT Specialties: Mortgage Job Number: 96643 Pay Rate: $15.00/hour

CornerStone Staffing has partnered with a Mortgage Servicing Company, in the Coppell area.

Seeking candidates with 1-2yrs call center experience! See below for the steps to apply for your dream job today!!!

Job Title: Customer Service Representative (Rental Property Solutions Dept.)

Location: Coppell, Texas

Pay: $15.00/hr

Schedule:

Must be available to work between the 7am 8pm, Monday Friday and Rotating Saturdays as Needed

Job Description:

  • Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home.

  • *INBOUND & OUTBOUND calls (NO collections or sales) *Average 60 - 70 calls per day

  • *Candidates must be able to work in a STRUCTURED environment

  • Create and foster a great customer service experience.

  • Interfaces with customers to resolve related customer service calls/queries/problems.

  • Verifies contacts and account information.

  • Examines customer problems and implements appropriate corrective action to respond to customer requests.

  • Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.

  • Maintains and creates logs, reports, records and files.

  • Investigates, analyzes, coordinates and tracks complex customer issues and problems.

  • Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.

  • May interface with other call center customer service representatives to answer questions on process or specialized situations

Experience and Skill Requirements:

  • 1-2 years work experience working in an office environment, computer experience, multi-tasking abilities, and fast learner!

  • Previous call center experience is a Plus.

  • Must be able to type 35 wpm ( Will be tested in the office)

Education:

  • HS Diploma/GED Required, College degree is a plus!

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical testing

WANT THE FASTEST RESPONSE FROM US?

Come to the Las Colinas office to interview with a recruiter Monday - Friday between 9am-10:30am:

Our office is located at:
5525 North MacArthur Ste. 155 Irving, TX 75038

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

Apply Online

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