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Customer Service - REMOTE after training

Fort Worth, TX 76177

Posted: 01/25/2024 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 143384 Pay Rate: $18.46/hour

Job Description

Are you a Customer Service Representative with experience in a Healthcare environment? CornerStone is looking for great fit candidates for this role! Apply Today!

L ocation: N. Fort Worth, TX (Alliance Area)

Pay: $18.46/HR

Schedule: TRAINING: 8:00a/8:30a to 4:30p M-F for the first 4 weeks of training

After Training: 1:30p-9:00p CST M-F with the possibility of working the weekends as well 8a-8p CT

*Please note: Candidates must be available to 4 days a week for 10 hours and required to work weekends.

***All candidates MUST successfully complete training prior to working remote***

**** 3 MONTH PROJECT

The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

Essential Duties and Responsibilities

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

Qualifications/Requirements

  • 1-3 years Call Center and customer support experience - REQUIRED

  • High School Diploma or GED with minimum of Associate degree preferred

  • Experience working with management information systems to effectively address customer needs

  • Proficiency in Microsoft applications

  • Excellent verbal and written communications

  • Professional telephone manner

  • Strong attention to detail

  • Customer service experience in a Call Center role no retail

  • Medical office experience / knowledge of medical terminology preferred

  • Must be willing to take a typing and customer service test

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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