Customer Service - REMOTE after training
Fort Worth, TX 76177 SOUTHLAKE
Are you a Customer Service Representative with experience in a Healthcare environment? CornerStone is looking for great fit candidates for this role! Apply Today!
L ocation: N. Fort Worth, TX (Alliance Area)
Schedule: TRAINING: 8:00a/8:30a to 4:30p M-F for the first 4 weeks of training
After Training: 1:30p-9:00p CST M-F with the possibility of working the weekends as well 8a-8p CT
*Please note: Candidates must be available to 4 days a week for 10 hours and required to work weekends.
***All candidates MUST successfully complete training prior to working remote***
**** 3 MONTH PROJECT
The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
1-3 years Call Center and customer support experience - REQUIRED
High School Diploma or GED with minimum of Associate degree preferred
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Professional telephone manner
Strong attention to detail
Customer service experience in a Call Center role no retail
Medical office experience / knowledge of medical terminology preferred
Must be willing to take a typing and customer service test
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