Customer Service Call Center Rep
North Richland Hills, TX 76180
Do you have EXCELLENT customer service experience? Do you want to work for and AWESOME company? CornerStone Staffing has 50 DIRECT START openings for Customer Service Representatives located in the North Richland Hills. Start 8/20/2018. Come to the office to apply in person, Don't miss your opportunity!!
Job Title: Customer Service Call Center Rep.
Start Date: 10/01/2018
Length of Job: Long term temporary to possible hire
Schedule: Monday - Sunday, 2pm - 11pm (you must be available to work on the weekends and any major holidays, including Black Friday)
Training 9am-6pm Monday-Friday for 1st week
2nd week will begin regular shift 2pm-11pm Monday - Sunday (40hrs a week) - We are seeking candidates who are OK working these hours long term!!
The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.
Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.
Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.
Identify and escalate priority issues to ensure guest satisfaction
6+ months of call center experience
6+ months customer service experience
Intermediate computer knowledge and skills
Professional phone demeanor
Are you ready for this GREAT opportunity?? Here are the next steps to complete in order to be considered:
Clear background and drug screening
Two professional references verified - you will need to bring correct numbers for your references. We will not be able to move forward if references cannot be reached.(check stubs and W2 will be acceptable)
MUST bring a copy of your Diploma or GED or equivalent. This is required for the client
PLEASE APPLY IN PERSON DAILY from 9am - 11am!! or candidates can apply via this posting and add yourself to web posting 90760 on our website
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.
After you complete the online application, please come into our office for an interview Monday - Thursday at 9am:
CornerStone Staffing - Arlington
2505 N. State Hwy 360, Suite 100
Grand Prairie, TX 75050
(we are located in the grey tower next to Chicken Express)