Customer Service/Call Center Rep.
North Richland Hills, TX 76180
WORK SOMEWHERE AWESOME!! We have DIRECT START openings for 20 Customer Service Representatives/Call Center Openings to START 10/01/2018, in the North Richland Hills (Mid Cities area). What are you waiting for....Come into an office today and claim your spot!!!
Job Title: Customer Service/Call Center Rep. (20 Openings!!)
Start Date: 10/01/2018
Length of Job: Long term temporary to possible hire
Schedule: Monday - Sunday (you must be available to work on the weekends and any major holidays)
Training 10am-7pm Monday-Friday for 1st week
2nd week will begin regular shift 2pm-11pm Mon- Sun (40hrs a week) - We are seeking candidates who are OK working these hours long term!!
The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.
Handling inbound calls from retail store personnel to resolve issues related to mobile phone activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.
Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.
Identify and escalate priority issues to ensure guest satisfaction
1+ years of customer service experience
Intermediate computer knowledge and skills
Professional phone demeanor
Application Process Includes:
In Person Interview with CornerStone Staffing
Clear background and drug screening
Two professional references verified
To Apply for this Job:
1. Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application
2. After you complete the online application, please come into our office for an interview Monday - Friday between 9AM to11AM.
CornerStone Staffing LasColinas
5525 N. MacArthur Blvd., Suite 155
Irving, TX 75038