CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Collections Agent
Location Whiteville, NC | Onsite

COMPENSATION & SCHEDULE
$15.00/hourly
Flexible schedule required: Monday Sunday, 8:00am 9:00pm with mandatory overtime
EOM schedule: Bell to Bell (7:00am 8:00pm or 8:00am 9:00pm with two 1-hour lunches)
Sunday Dialer: 1 2 per quarter, with potential for additional shifts based on month-end
Holiday availability required for temporary staff

ROLE IMPACT
This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.

KEY RESPONSIBILITIES
Follow established procedures to collect delinquent accounts with professionalism
Achieve metrics including call volume, contact percentage, and promises kept
Negotiate repayment plans based on client capability and intent
Maintain accurate and professional documentation in the collection system
Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure

MINIMUM QUALIFICATIONS
3 years of customer service experience Required
High School Diploma or equivalent (GED) Required
Call center experience Highly preferred
Bilingual proficiency Highly preferred

CORE TOOLS & SYSTEMS
Microsoft Office Suite (Outlook, Word, Excel)
Collection management systems
Telephony/dialer systems

PREFERRED SKILLS
Strong verbal and written communication
Sound decision-making and time management
Team collaboration in high-pressure environments

COMPLIANCE REQUIREMENTS
Must pass criminal background check and drug screening
Provide two verifiable employment references

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