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Customer Service Coordinator

Dallas, TX 75247

Posted: 01/05/2023 Employment Type: TempToFT Specialties: Administrative/Clerical Job Number: 137052 Pay Rate: $16.00/hour

Job Description

CornerStone Staffing has partnered with a customer that is a child care assistance provider and non-profit organization.

****COVID VACCINE CARD REQ****

Title: Customer Service / Phone Team

Pay: $16.00hr

Schedule: Monday - Friday | 8:00am - 5pm

**** Temp to Hire****

SUMMARY/PURPOSE OF POSITION

You will provide clerical and administrative support to the Child Care Assistance program with the phone team taking inbound calls.

All associates in this role are crossed trained to work at the front desk to assist walk-in customers, too, but primary on phones. For this role, we need someone:

Comfortable with speaking to customers about our processes and services

Multi-tasking in order to move the calls along (entering notes, etc. while on a call)

Will need to possess strong CS experience as you will be navigating and providing solutions to applicant questions

EDUCATION/ EXPERIENCE

High School diploma or equivalent required

One year call center or high call volume in an office setting, general office experience required

Knowledge of basic computer software (Word, Excel, Outlook)

Strong data entry skills, communication skills, and customer service skills

Must be able to effectively problem solve and be flexible

Must be able to promote a positive work environment, multi-task and handle confidential information

Prompt and regular attendance required

Must possess strong business ethics

Must be able to proficiently and accurately process data entry, scan documents, and meet deadlines associated with each task

Must be a team player and be able to work independently and take initiative

Application Process Includes:

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to: simones@cornerstonestaffing.com to schedule a phone interview with a recruiter.

Please mention Job #137052 in your email.

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