Do you have dispatcher and customer service experience?

CornerStone Staffing has partnered with an HVAC company that is looking for a Customer Service Dispatcher in Irving.

Title: Customer Service Dispatcher

Pay: $17-$18/hr

Schedule: rotating shift 9am -6pm & 7am to 4pm; on call one week once a month.

**** Temp to Hire****

Responsibilities:

• Answer and schedule inbound warranty calls.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Promoting our Club Memberships

• Navigate our company database platform proficiently.

• Building customer relationships while assisting customers professionally and accurately.

• Dispatch, manage and allocate resources to meet the expectations of our clients.

• Call customers to confirm appointments and schedule as necessary.

• Follow up with phone calls upon completion of work performed.

• Anticipate and mitigate conflicts in allocations of resources before it effects the client s experience.

• When an issue arises with client dissatisfaction, take immediate action to resolve.

• Work closely with Customer service to coordinate scheduling.

• Communicate clearly, precisely, and in a friendly manner with associates, superiors, vendors and customers.

• Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.

• Ensure the accurate capture, data entry and maintenance of customer information.

• Be familiar with our company, products, and services so many questions can be answered without consulting others.

• Alert managers quickly to significant customer issues, serving as a champion of the client to our company.

• Perform dispatching and scheduling of Start Up and Warranty technicians and other resources.

EDUCATION/ EXPERIENCE

• REQUIRED: Two years of dispatcher experience

• REQUIRED: Two years customer service experience

• Knowledge of basic computer software (Word, Excel, Outlook)

• Strong data entry skills, communication skills, and customer service skills

• Must be able to effectively problem solve and be flexible

• Must be able to promote a positive work environment, multi-task and handle confidential information

• Ability to manage several projects and customers at the same time.

• Must be able to proficiently and accurately process data entry, scan documents, and meet deadlines associated with each task

• Must be a team player and be able to work independently and take initiative

Application Process Includes:

• Drug testing

• Background check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to: jennam@cornerstonestaffing.com to schedule a phone interview with a recruiter.

Please mention Job #146177 in your email.