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Customer Service Rep / Call Center Rep

Haltom City, TX 76117

Posted: 01/12/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 137163 Pay Rate: $16.00/hour

Job Description

Do you like problem solving? Are you great at assisting others with technical issues?

Love being on the phone??

APPLY NOW!

Position: Customer Care Representative

Location : Haltom City, TX

Pay: $16/hr. with bonus potential upon conversion!!

Duration: Temp to Perm Opportunity

Schedule: FULL TIME

  • Flexible between 8am 6pm, Monday - Friday

  • Must be able to work rotating Saturdays (9am - 5pm)

In converted to permanent status, you would be eligible for the below benefits!!

  • Medical Insurance

  • $2/hr. raise

  • Retirement Plan (401k)

  • Paid Time-Off

  • Opportunity to make monthly bonuses between $400-$800/month

Job Description:

  • Answering inbound customer calls and e-mails relating to and not limited to the following: account questions, shipping inquiries and technical support for all products

  • Provide product and service information, recommend solutions and resolve product related problems through already developed troubleshooting methodologies

  • Clarify the customer's situation, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment and precisely notating the interaction

  • Explaining and selling the benefits of the replacement filter program

  • Provide ongoing feedback for product improvement and job efficiencies

  • Perform other duties as assigned by management

Requirements:

  • High School Diploma or GED

  • 1 year of Call Center Experience required

  • Ability to work rotating Saturdays

  • Ability to navigate multi-screen system

  • Responsible for learning the products, how they work and the best way to assist in service resolution for any given customer situation

  • Clerical Testing + Client Testing

  • Background Check

To Apply for This Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application - please select the "Central Fort Worth - Clerical and Industrial" branch.

#CB

#ZIP


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