CornerStone Staffing has teamed up with a major logistics company to seek out a team of Customer Service Representatives. If you have 2+ year(s) of call center experience and enjoy working collaboratively, APPLY TODAY!

Job Title: Customer Service Representative

Location: Addison, TX

Pay Rate: $18.50/hr.

Duration: Long-Term Temp

Schedule: Monday to Friday, 8am to 5pm

Job Duties:

• Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues

• Handles heavy inbound calls (150-200 daily) professionally and promptly

• Educates and promotes self-service options where applicable

• Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving

• Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations

Job Requirements:

• High School Diploma or Equivalent

• Must have 2+ year(s) of experience in a high volume, metrics driven call center environment

• Must be able to maintain composure and diffuse tense calls

• Microsoft Dynamics 365 experience is a major plus!

Pre-Screening Includes:

• Background Check

• Drug Screening

• Interview Process

• Clerical Testing

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Addison Branch.

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