Customer Service Rep
Dallas, TX 75254 ADDISON
Job Description
CornerStone Staffing has teamed up with a major logistics company to seek out a team of Customer Service Representatives. If you have 2+ year(s) of call center experience and enjoy working collaboratively, APPLY TODAY!
Job Title: Customer Service Representative
Location: Addison, TX
Pay Rate: $18.50/hr.
Duration: Long-Term Temp
Schedule: Monday to Friday, 8am to 5pm
Job Duties:
-
Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues
-
Handles heavy inbound calls (150-200 daily) professionally and promptly
-
Educates and promotes self-service options where applicable
-
Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving
-
Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations
Job Requirements:
-
High School Diploma or Equivalent
-
Must have 2+ year(s) of experience in a high volume, metrics driven call center environment
-
Must be able to maintain composure and diffuse tense calls
-
Microsoft Dynamics 365 experience is a major plus!
Pre-Screening Includes:
-
Background Check
-
Drug Screening
-
Interview Process
-
Clerical Testing
To Apply for this Job:
Click the Apply Online button, then:
-
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
-
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Addison Branch.
#ZR