Are you a Motivated and Dedicated Customer Service Representative with experience in a high-volume environment. CornerStone Staffing has partnered with a Transportation Company and is looking for great fit candidates. APPLY NOW!

Job Title: Customer Service Representative

Location: Addison, TX

Pay Rate: $18.50/hr.

Duration: Long-Term Temp

Schedule: Monday to Friday, 8am to 5pm

Job Duties:

• Interacts with customers via telephone, SMS, and email to assist with customer inquiries and issues

• Handles heavy inbound calls (150-200 daily) professionally and promptly

• Educates and promotes self-service options where applicable

• Resolves customer complaints and concerns through active listening, empathy, professionalism, and problem solving

• Multitasks between multiple tools and systems (knowledge base, team meetings, supervisor) and applies information and knowledge to customer situations

Job Requirements:

• High School Diploma or Equivalent

• Must have 1+ year(s) of experience in a high volume, metrics driven call center environment

• Must be able to maintain composure and diffuse tense calls

• Microsoft Dynamics experience is a major plus, but any software tools for logging inbound calls are acceptable

Pre-Screening Includes:

• Background Check

• Drug Screening

• Interview Process

• Clerical Testing

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Frisco Branch.