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Customer Service Rep

Fort Worth, TX 76177

Posted: 02/14/2024 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 143387 Pay Rate: $18.46/hour

Job Description

Do you have experience working with customers, handling heavy inbound calls, and working in the medical field? CornerStone Staffing is seeking candidates that will assist with schedule refills, patient updates, and healthcare assistance.

If you have this experience, APPLY TODAY

L ocation: N. Fort Worth, TX (Alliance Area) ** REMOTE**

Pay: $18.46/HR

Schedule: Sunday, Monday, Friday, Saturday (8:30a-7p CT)

*Please note: Candidates must be available to work 4 days a week for 10 hours and required to work weekends.

***All candidates MUST successfully complete training prior to working remote***

The Healthcare Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling heavy inbound calls. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

Job Description:

Responsible for handling inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues of non-technical nature.

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

This includes documentation calls, communicating new product service offerings and escalating critical complex issues to next level of support.

Calls are handled with accuracy while meeting department and individual performance goals.

Qualifications/Requirements

1-3 years Call Center and customer support experience

High School Diploma or GED with minimum of Associate degree preferred

Experience working with management information systems to effectively address customer needs

Proficiency in Microsoft applications

Excellent verbal and written communications

Professional telephone manner

Strong attention to detail

Customer service experience in a Call Center role no retail

Medical office experience / knowledge of medical terminology preferred

Must be willing to take a typing and customer service test

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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