Customer Service Rep
Fort Worth, TX 76131 SOUTHLAKE
Job Description
CornerStone has partnered with a company looking for experienced call center reps to help with incoming calls regarding on line orders/returns for a reputable western wear company in the North Fort Worth/Alliance area.
Title : Customer Care Agent
Pay : Rate: $20 - $22/hr
Location : Fort Worth, Onsite
Schedule : Schedule: Monday through Saturday, with a weekday off (Tuesday)
CST timings: 12pm 9pm
**Will work EVERY SATURDAY and have one day off during the week as well as Sunday**
What will you be doing as a Customer Care Rep?
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Supporting requests via incoming calls/faxes/emails regarding orders, order changes, return authorizations, and warranty coverage
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Providing courteous and professional service to internal and external customers
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Ensuring orders are entered accurately, audited, and confirmed in a timely manner
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Having the ability to promote the company s products and services to match specific customers needs
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Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, and product delivery
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Providing general assistance to callers by directing them to the appropriate person or department
What experience & qualifications are required?
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2+ years in a Customer Service role
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Experience processing orders, data entry, or heavy phone work. Ability to handle 50-75 calls per day
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Preferably call center experience
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Good job stability
Application Process Includes:
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Drug testing
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Background check
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
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If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.
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Choose Southlake on the online application as your office.
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