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Customer Service Rep

Fort Worth, TX 76177

Posted: 01/23/2023 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 137296 Pay Rate: $20.00/hour

Job Description

CornerStone Staffing is currently recruiting Clerical CSR for a long term contract opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Title : Customer Service Rep

Pay: $20 per hour

Schedule :

Flexible between 8-6 Monday - Friday

Job Summary :

The purpose of this job is to identify and resolve customer service inquiries in a timely manner for consumer or commercial customers reaching out for servicing support through the channels of phone, email, and fax. The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
The primary functions of a Contractor Customer Service Rep include but are not limited to:
1. Updating customers account with address/phone updates, notation of reason for calls/support provided
2. Providing direction to customers regarding account issues
3. Explaining payment methods
4. Resolving customer concerns/requests
5. Act as a liaison between the customer and various corporate departments
6. Initiating, explaining and executing various corporate processes
7. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs
8. Handle escalated customer inquiries (examples: titles, billing, tax, etc.)
9. Automotive titling experience a plus
10. Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research.

Requirements :

  • 1 year of CSR experience

  • Quick Problem Solving Ability

  • Organizational skills

  • Attention to detail

  • Minimum HS Diploma/GED - Must be verifiable.

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

  • Please select the Alliance/North Fort Worth when starting your applicatio n.

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