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Customer Service Representative

Arlington, TX 76010

Posted: 06/25/2019 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 99282 Pay Rate: $15.00/hour

Do you have Excellent Call Center experience? Are you goal oriented? Do you have excellent job stability? If so, continue reading for the a GREAT OPPORTUNITY!!!

CornerStone Staffing in Grand Prairie/Arlington is recruiting for MULTIPLE Customer Service Reps. APPLY NOW! Don't miss out on your chance to work with a Fortune 100 company and join the nations largest institutional pharmacy company in the USA!

Job Title: Customer Service Representative

Location: Arlington, TX

Pay: $15/hr

Schedule:

3rd Shift - Must be able to work any day of the week, Monday - Sunday - 8 hour shift between 10pm through 7:30am, with 2 days off


Must be able to train 2 weeks Monday - Friday 8am - 5pm

After 2 weeks of training, Must be flexible to work one of the available schedules below. The client will make the final schedule decision.

Job Description:

  • Receives in-bound communications from customers and/or facility personnel.

  • Documenting real-time call in CRM, following specific lines of questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate functional area for resolution.

  • Associate will follow-up on all issues and serve as key point of contact between client and our company to ensure customer satisfaction and positive customer outcome.

  • Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Ops, Clinical, and CSR) for investigation, resolution, and follow-up.

  • Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.

  • Works with Pharmacy General Managers and RBO s to resolve customer concerns and issues.

  • Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.

  • Works with patients, collecting customer satisfaction information to satisfy carrier requirements based on quality of service.

  • Conducts job responsibilities in accordance with the standards set out in the Company s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Work Experience

  • Required: 2 years of Call Center experience

  • Required: Excellent Job Stability

  • Desired: Previous experience in Healthcare

  • Must have good job stability

  • High School Diploma or GED

Application Process Includes:

  • Drug testing

  • Background check

  • Resume / Interview

PLEASE APPLY IN PERSON DAILY from 9am - 11am!! or candidates can apply via this posting and add yourself to web posting 99282 on our website

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Grand Prairie/ Arlington office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing Grand Prairie/Arlington

2505 N. State Hwy 360, Suite 100

Grand Prairie, TX 75050

(Grey Tower next door to Chicken Express)

#CB

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