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Customer Service Representative

Dallas, TX 75201

Posted: 07/02/2024 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 146158 Pay Rate: $19.00/hour

Job Description

Do you have at least 2-3 years experience in a customer service call center? CornerStone Staffing has partnered with an established insurance company who is seeking candidates with computer proficiency, excellent written and verbal communication, and a passion for helping others! Come apply and let us help you get your foot in the door with your next career!!

Job Title: Customer Service Representative (temp to hire)

Location: Dallas, TX (on-site)

Pay: $19.00

Schedule: Monday - Friday, flexible to work a shift between 8am to 7pm

Job Description:

Customer Service Representative will serve customers by determining requirements, answering inquiries, resolving problems and fulfilling requests.

  • Handle customer inquiries through incoming calls and emails

  • Manage and resolve customer complaints through problem identification and escalation of priority issues

  • Provide customers with product and service information

  • Process orders, forms and applications

  • Route calls to appropriate resources

  • Update job knowledge by participating in educational opportunities

  • Enhance company brand by exploring opportunities to add value to job functions and processes

  • Cross train for basic knowledge of other company departments

  • Train other Customer Service Representatives on new systems and functions

  • Assist management on various projects as needed

  • Act and perform as a leader amongst other representatives in department contributing to a collaborative environment

Requirements:

  • 2 to 3 years' experience in a call center

  • High School diploma or equivalent

  • Proficient in Microsoft applications

  • Customer focused with the ability to analyze and solve problems

  • Strong written and verbal communication skills along with active listening

  • Ability to multi-task, set priorities and manage time effectively

Application Process Includes:

  • Skills Testing

  • Drug testing

  • Background check

To Apply for this Job:

Click the Apply Online button, then:

  • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email dallas.resume@cornerstonestaffing.com to schedule a phone interview with a recruiter.

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