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Customer Service Representative

Fort Worth, TX 76102

Posted: 01/13/2023 Employment Type: DirectHire Specialties: Call Center/Customer Serv Job Number: 136883 Pay Rate: $35860.00/year

Job Description

Are you looking for an exciting career with an amazing bank? Are you dedicated to helping people and always strive to provide the best customer service possible? We have multiple opportunities for people like YOU!

CornerStone Staffing is currently recruiting for Customer Service Representative!

Job Title: Customer Service Representatives - MULTIPLE OPENINGS!

DIRECT HIRE

JOB ID: 136883

Location: Fort Worth, TX

  • The Member Services Representative will be in training in office for the first 6 months, then can be on a hybrid scheduled after that, if in good standing. Hybrid schedule on weekly basis will be 3 days in office and 2 days remote.

Pay: $16/hr - $17/hr depending on experience; PLUS $500 sign on bonus!

Schedule: Monday - Friday 9am-6pm with 9:00am-1:00pm Saturdays

Job Description: Member Services Representative that will service member s accounts via phone, providing professional, courteous and accurate service in a timely manner.

  • Deliver exceptional service to our members by answering inbound calls timely, professionally and courteously.

  • While maintaining performance standards in quality, attendance, and an overall team centric work ethic.

  • Take ownership of each member while empathizing and prioritizing member needs

  • Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction.

  • Protect the member and the client from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt.

  • Resolve conflicts and manage member expectations.

Requirements:

  • Minimum of one year prior call center or financial experience required

  • Effective verbal and written communication with both external and internal members

  • Problem Solving Skills

  • Approach problems logically and with good judgment to ensure the appropriate member outcome

  • Accuracy and attention to detail

  • Required to abide by all applicable regulatory and department policy and procedures

  • Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member

  • Bilingual preferred- a ble to read, write, and speak Spanish

  • Previous customer service experience

  • Must be willing to work in a fast pace environment that requires 100% phone-based interaction

  • Excellent attendance a MUST

  • High school diploma or equivalent

Application Process Includes:

  • Background check

  • Soft credit check

  • Hair follicle drug test

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

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