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Customer Service Representative

North Richland Hills, TX 76180

Posted: 10/04/2018 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 91976 Pay Rate: $13.00/hour

Do you have GREAT customer service skills? Do you want to get your foot in the door with the tech industry? We have the IDEAL job for you!! You will be working for a leader in the wireless e-retailer category, providing mobile device activation and solutions for retail consumers and ultimately providing the best overall customer experience in the industry! Let US help YOU get the job!!

We have openings for Customer Service Representatives! Come into an office today and claim your spot!!!

Schedule: Monday - Sunday (you must be available to work on the weekends and any major holidays)

Pay: $13 an hour

Hours: Training 9am-6pm Monday-Friday for 1st week

2nd week will begin regular shift 2pm-11pm Mon- Sun (40hrs a week)

Job Description

The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.

Responsibilities:

  • Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.

  • Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.

  • Identify and escalate priority issues to ensure guest satisfaction

Minimum qualifications:

  • 6+ months of call center experience

  • Intermediate computer knowledge and skills

  • Professional phone demeanor

  • Clear drug screen and background check required

Please bring with you:

  • Two forms of ID (government issued)

  • Phone numbers to your past employers

  • Voided check for direct deposit, if you are interested

  • Updated resume

To Apply for this Job: Please apply in person at our Frisco Branch, Monday-Friday at 9am.

Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application if you are new to CornerStone Staffing, come to the Frisco office to interview with a recruiter Mon through Thu promptly at 9am:

CornerStone Staffing Frisco

2600 Dallas Parkway

Ste. #130
Frisco, Texas 75034

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