Customer Service Representative
North Richland Hills, TX 76180
Do you love customer service? We have entry level opportunities!! You will be working for a leader in the wireless e-retailer category, providing mobile device activation and solutions for retail consumers and ultimately providing the best overall customer experience in the industry! Come in and meet with a recruiter in Addison and get on the list. Job starts ASAP!
We have openings for Customer Service Representatives!
Schedule: Monday - Sunday (you must be available to work on the weekends and any major holidays)
Hours: Training 9am-6pm Monday - Friday for 1st week
2nd week will begin regular shift 2pm-11pm Mon - Sun (40hrs a week)
Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.
Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.
Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.
Identify and escalate priority issues to ensure guest satisfaction
6+ months of call center experience
Intermediate computer knowledge and skills
Professional phone demeanor
Clear drug screen and background check required
Visit our office is located at:
CornerStone Staffing - Addison
5080 Spectrum Drive, Ste. 100W
Addison, TX 75001
Please bring with you:
Two forms of ID (government issued)
Phone numbers to your past employers
Voided check for direct deposit, if you are interested
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.