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Customer Service Representative

Plano, TX 75024

Posted: 10/12/2018 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 92151 Pay Rate: $17.06/hour

CornerStone Staffing has partnered with a customer that is an industry leader in the Tax Software field. If you are looking for an resume building opportunity, we have the job for you!

CornerStone Staffing is currently recruiting for the following position:

Job Title: Customer Service Representative

Location: Plano, TX (near Frisco)

Pay: $17/hr

Schedule: 8:00 to 5:00 Monday through Friday

Job Description:

  • Resolve customer inquiries by phone

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

  • Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

Requirements:

  • Previous experience in technical support is preferred and call center experience is a plus

  • Must possess basic computer skills including MS Office Suite

  • Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data

  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, email, and chat channels.

  • Ability to manage multiple priorities within a fast paced and high volume environment

  • Ability to work in a team environment

  • High School or GED is required

Application Process Includes:

  • Drug testing

  • Background check

  • Credit check

For immediate consideration, send your resume to Addison.resume@cornerstonestaffing.com

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

  • After completing the Online Application if you are new to CornerStone Staffing, come to the Addison office to interview with a recruiter Mon Thu @ 9am:

CornerStone Staffing Addison

5080 Spectrum Drive, Suite #100W

Addison, TX 75001

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