Are you passionate about providing exceptional service and making a difference in people's lives? If so, we have an exciting opportunity for you! Join our dynamic Customer Service team where you'll have the chance to engage with our valued customers, solve their problems, and ensure their satisfaction. Read on to discover how you can become an integral part of our mission to deliver outstanding service and support!

\Job Title: Customer Service Representative

JOB ID: 145753

Location: Tallahassee, Florida (32311) 100% on site!

Pay: $16.50/hr | $18.50/hr bilingual

Schedule: Monday- Friday | 8am - 6pm EST

• Must be flexible for OT; may work up to 10 hour days

• Cannot leave until the que is clear, must be able to work late

• Shifts may be a bit staggered but candidates must be available between 8am 6pm EST

• 30 min lunch

Job Description:

Essential Functions:

• Answers and greets customer s calls in a courteous, friendly, and professional manner

• Listens attentively to customer needs/concerns; demonstrate empathy.

• Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.

• Confirm customer understanding of the solution and pro16.50vide additional customer assistance/education, as needed.

• Prepare and complete accurate work and update customer ticket/file via system.

• Conduct correspondence with customers and team members.

• Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.

• Effectively transfer misdirected customer requests to the appropriate party.

• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

• Participate in activities designed to improve customer satisfaction and business performance.
  

Requirements:

• High School diploma or GED

• Call Center and Retail experience preferred, but not required

• Knowledge of basic computer operations

• Ability to demonstrate excellent customer service/support skills

• Ability to demonstrate excellent written and oral communication skills

• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

• Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

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