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Customer Service Representatives **Pharmacy Exp

Arlington, TX 76018 | TempToFT

Post Date: 06/18/2018 Job ID: 89249 Specialties: Call Center/Customer Serv Pay Rate: $15.00/hour

CornerStone Staffing in Grand Prairie/Arlington is recruiting for 2 Customer Service Reps that are Certified Pharmacy Techs looking for a new career? Are okay working in a call center? Can you handle high volume inbound calls? What are you waiting for?! APPLY NOW! Don't miss out on your chance to work with a Fortune 100 company and join the nations largest institutional pharmacy company in the USA!

The client has 2 Openings to fill by June 11th! Apply Today!

Job Title: Customer Service Representatives **Pharmacy Exp is required**

Location: Arlington, TX

Pay: $15/hr

Schedule: 3pm - 11pm

Temp employee will work the 8-5pm M-F for the first 2 weeks for training. After 2 weeks of training, temporary will start their normal shift which will be Friday - Tuesday from 3:00pm -11:00pm..

Customer Service Representative

  • Receives in-bound communications from customers and/or facility personnel.

  • Documenting real-time call in CRM, following specific lines of questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate functional area for resolution.

  • Associate will follow-up on all issues and serve as key point of contact between client and our company to ensure customer satisfaction and positive customer outcome.

  • Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Ops, Clinical, and CSR) for investigation, resolution, and follow-up.

  • Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.

  • Works with Pharmacy General Managers and RBO s to resolve customer concerns and issues.

  • Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.

  • Works with patients, collecting customer satisfaction information to satisfy carrier requirements based on quality of service.

  • Performs other tasks as assigned.

  • Conducts job responsibilities in accordance with the standards set out in the Company s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Position Qualifications

Education/Learning Experience

  • Required: High School Diploma or Equivalent

  • Desired: Associate s/Bachelor s degree

Work Experience

  • Required: 1+ years in Call Center/Customer Service

  • Desired: Previous experience in Healthcare


  • Licenses/Certifications

  • Required: Certified Pharmacy Technician

Application Process Includes:

  • Drug testing

  • Background check

  • Resume / Interview

PLEASE APPLY IN PERSON DAILY from 9am - 11am!! or candidates can apply via this posting and add yourself to web posting 89249 on our website

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application, come to the Grand Prairie/ Arlington office to interview with a recruiter Monday - Thursday at 9am:

CornerStone Staffing Grand Prairie/Arlington

2505 N. State Hwy 360, Suite 100

Grand Prairie, TX 75050

(Grey Tower next door to Chicken Express)

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