CornerStone Staffing is Hiring: 10 Healthcare Customer Support Representatives Cary, NC

Are you an experienced call center professional looking to make a difference in the healthcare industry? CornerStone Staffing is currently hiring 10 Healthcare Customer Support Representatives to join a leading independent specialty pharmacy focused on rare diseases and cancer treatments.

If you re skilled at managing high-volume inbound calls, assisting with prescription refills, and providing compassionate patient support, we want to hear from you!

Job Title: Customer Service Representatives

Location: Cary, NC 27513 (100% onsite)

Pay: $20.40/hour

Schedule:

• • Week 1: Monday Friday, 9:00 AM 6:00 PM

  • Weeks 2 5: Monday Friday, 9:00 AM 5:30 PM

  • Ongoing: 8-hour shift between 10:00 AM 8:00 PM (schedule will be assigned)

Key Responsibilities:

• Serve as the first point of contact for inbound calls related to non-clinical inquiries, such as prescription status and financial information.

• Make outbound calls to schedule medication deliveries and process payments, ensuring accurate profile details for timely distribution.

• Address customer inquiries directly or route calls to appropriate teams for resolution and follow-up.

• Document concise progress notes to assist other teams in quickly assessing referral statuses.

• Assist with prescription refills, provide status updates, verify insurance, and respond to requests for invoices.

• Answer patient questions and escalate clinical concerns to pharmacists or nurses when needed.

• Report adverse events or product complaints to clinical staff to ensure patient safety.

• Perform additional duties as needed, based on team or program-specific requirements.

Qualifications:

• Minimum of 1 year experience in a high-volume call center environment.

• Comfortable adhering to strict schedules and performance metrics.

• Able to type 35 40 WPM accurately while navigating multiple systems.

• Strong verbal and written communication skills with a professional and empathetic tone.

• Experience working with management information systems to resolve customer needs.

• Proficient in Microsoft Office applications.