CornerStone Staffing is recruiting for a Customer Success Representative to join a dynamic and growing organization in Fort Worth, Texas. This a TEMP role. The ideal candidate is detail-oriented, professional, and ready to contribute to a collaborative team environment.

Location: Fort Worth, Texas
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Work Arrangement: 100% Onsite
Pay Range: $20 - $25 per hour

Position Overview:
Customer Success Representative serves as the primary point of contact for customers, providing exceptional support, guidance, and expertise to help achieve business goals and maintain consistent customer satisfaction. The position includes responsibilities such as order processing, invoicing, and resolving customer issues in collaboration with Account Managers and internal teams.

Key Responsibilities:

• Act as the main liaison between customers and the company, ensuring seamless communication and service delivery.

• Process customer orders received via fax, email, and Electronic Data Interchange (EDI) using Microsoft Dynamics GP.

• Manage EDI transactions, including purchase order confirmations (855), advanced ship notifications (856), and invoicing (810) in True Commerce Foundry Platform.

• Handle inbound and outbound calls from wholesalers, distributors, consumers, and business customers.

• Set up and manage new customer accounts following established approval processes.

• Analyze and resolve problem tickets for distributors and direct customers.

• Process conference/tradeshow orders, sample requests, and literature orders for field representatives.

• Address customer inquiries related to orders, tracking, product information, and pricing.

• Collaborate with internal teams, manufacturing suppliers, and distributors as needed.

• Document and address customer complaints under the supervision of the Regulatory Affairs and Quality Assurance teams.

• Maintain knowledge of product lines, pricing, delivery times, and associated materials.

Requirements:

• High School Diploma or GED required.

• 3+ years of customer service experience, preferably in healthcare or related industries.

• Strong attention to detail and excellent problem-solving skills.

• Proficiency in Microsoft Office Suite, especially Word and advanced Excel. (Assessment)

• Exceptional verbal and written communication skills.

• Pleasant telephone demeanor and strong interpersonal skills.