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Customer Support Rep I

Cary, NC 27513

Posted: 07/02/2024 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 146185 Pay Rate: $20.40/hour

Job Description

CornerStone Staffing is hiring for 7 Healthcare Customer Support Reps in Cary, NC

Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.

Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.

Don't miss out on this opportunity! APPLY TODAY!!!

Job ID: 146185

L ocation: Cary, North Carolina ** 100% On-Site**

Pay: $20.40/HR

Schedule: Monday Friday | 11:30am-8pm EST

**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **

Essential Duties and Responsibilities

  • Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information

  • Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

  • Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction

  • Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

  • Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request

  • Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

  • Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety

  • Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)


  • High School Diploma or GED with minimum of Associate degree preferred

  • 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus

  • Strong professional and empathetic verbal and written communication skills

  • Experience working with management information systems to effectively address customer needs

  • Proficiency in Microsoft applications

  • Excellent verbal and written communications

  • Professional telephone manner

  • Strong attention to detail

  • Customer service experience in a Call Center role no retail

  • Medical office experience / knowledge of medical terminology preferred

  • Must be willing to take a typing and customer service test

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you .


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About Cary, NC

Ready to elevate your career? Explore exciting job opportunities in the vibrant area surrounding Cary, North Carolina. Known for its unique blend of southern charm and thriving economy, Cary offers an ideal environment for professional growth and work-life balance. From the serene beauty of William B. Umstead State Park to the cultural richness of the North Carolina Museum of Art, there is no shortage of attractions to explore. Indulge in the region's renowned BBQ joints, catch a performance at the Duke Energy Center for the Performing Arts, or cheer on the Carolina Hurricanes at PNC Arena. Join us in Cary, NC, and discover why this dynamic community is the perfect place to advance your career.