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Customer Support Representative

Euless, TX 76039

Posted: 01/21/2019 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 97061 Pay Rate: $15.50/hour

CornerStone Staffing is currently hiring a Customer Support Rep for a medical credentialing company!

  • We are looking for candidates who have experience working in the health care, administrative, customer service fields

  • Candidate can not have more than two jobs in the last three years- longevity is important

  • This company has an AMAZING ENVIRONMENT!!!

  • If you do a great job and your attendance is good there is an opportunity to get hired on permanent.

Job Title: Customer Support Representative

Pay Rate: $15.50/hr.

Hours : Available between 8a-5pm (Monday Friday) GREAT HOURS for that work/life balance!

Essential Job Functions:

  • Provide friendly, responsive customer service

  • Assist with questions for completion of application, including minimal technical support

  • Answer general inquiries

  • Communicate with all internal

  • Answer incoming calls and transfer to a staff member when appropriate

  • Communicate with all internal workgroups as necessary

  • Handle escalated calls in absence of supervisor

  • Provide internal/external customer service according to established guidelines

  • Respond to customer written inquiries

  • Record details of customer interaction

  • Assign identification numbers for unauthenticated application

  • Analyze applications and provide comprehensive status to authorized users

  • Code medical and graduate medical education programs as necessary

  • Submit updates for institution codes including pre-medical, medical and graduate medical education

  • Review completed profiles to assist with resolving specific board deficiencies

  • Assist with training of team members

  • Additional duties as assigned

Professional Background Required:

Education: High School Diploma or equivalent. College preferred.

Experience: 3-4 years office experience, including 2+ years experience in customer service, preferably in a health care or professional association setting. Working knowledge of Windows environment, experience with Microsoft Office. Typing/data entry skills of 45-50 wpm, with a high level of accuracy. Strong knowledge of FCVS policies and procedures a plus.

Skills: The ideal candidate must possess excellent listening, verbal and writing skills and have the ability to answer a multiple-line call management system. Must be able to analyze, problem solve and make appropriate decisions with minimal supervision. Must possess the ability to effectively

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application

After completing the Online Application, come to the Las Colinas office to interview with a recruiter Monday - Friday from 9am to 10:30am :

CornerStone Staffing Las Colinas

5525 N. MacArthur Blvd, #155

Irving, TX 75038



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