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Customer Support Technician

Carrollton, TX 75006

Posted: 10/22/2018 Employment Type: TempToFT Specialties: Administrative/Clerical Job Number: 91646 Pay Rate: $16.00/hour

CornerStone Staffing has partnered with a leading manufacturer of cash management systems that is currently seeking a Customer Service Technician in Carrollton, TX.

Title: Customer Support Technician

Pay: $16/hour

Schedule: Monday-Friday 8-5

Location: Carrollton, TX

POSITION DESCRIPTION

The customer service representative 1 is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members with in the customer service department.

Essential Functions:

  • Provide timely and accurate information to incoming customer orders and product knowledge

  • Process customer orders/changes according to established department policies and procedures

  • Determine the correct part number(s) for the requested cash controller unit

  • Track shipments

  • Re-consignment of shipments

  • Pricing

  • Lead-time

  • Expediting shipments

  • Issue RMA s

  • Track Demo Inventory

  • Correct errors Process sales orders

  • Generate Shippers & Invoices

  • Interface with other departments when necessary to resolve customer requests and/or complaints

  • Perform all other duties as assigned

  • On time Attendance

Competencies:

  • Customer/ Client Focus

  • Problem Solving/Analysis

  • Time Management

  • Communication Proficiency

  • Teamwork Orientation

  • Technical Capacity

Education and Experience:

  • Associate (2 year) degree or equivalent

  • Minimum of two (2) years experience in a customer service environment

  • Excellent communication skills

  • Related industry experience beyond 5 years may be substituted for degree

Application Process Includes:

  • Drug testing

  • Background check

WANT THE FASTEST RESPONSE FROM US?

Come to the Las Colinas office to interview with a recruiter Monday - Thursday promptly at 9am:

Our office is located at:
5525 North MacArthur Ste. 155 Irving, TX 75038

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

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