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Entry Level Customer Service Representative

North Richland Hills, TX 76180

Posted: 08/28/2018 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 91290 Pay Rate: $13.00/hour

Trying to gain call center experience? Do you have top notch customer service? We have your chance!

APPLY NOW!

Start October 1st

Schedule: Monday - Sunday (you must be available to work on the weekends and any major holidays)

Pay: $13 an hour

Hours: Training 9am-6pm Monday-Friday for 1st week

2nd week will begin regular shift 2pm-11pm Mon- Sun (40hrs a week)

Job Description

The Customer Service Representatives will handle calls and chats on a daily basis from store personnel to assist with resolution on issues in the order process flow. You will be required to reach out to carriers as needed to ensure orders are completed in a timely manner and guests have a positive purchasing experience.

Responsibilities:

  • Handling inbound calls from retail store personnel to resolve issues related to activation issues. These issues may involve incorrect pricing, system slowness or carrier system down times.

  • Candidates must have strong computer knowledge; ability to toggle between multiple screens while assisting customers on the phone.

  • Identify and escalate priority issues to ensure guest satisfaction

Minimum qualifications:

  • 6+ months of call center/customer service experience

  • Intermediate computer knowledge and skills (will be tested in office)

  • Professional phone demeanor

  • Clear drug screen and background check required

APPLY IN PERSON!!

1200 Summit Ave, Suite 518

Fort Worth, TX 76148

Please bring with you:

  • Two forms of ID (government issued)

  • Phone numbers to your past employers

  • Voided check for direct deposit, if you are interested

  • Updated resume

Prior to coming into the office:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

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