CornerStone Staffing is currently recruiting for Exceptions Agent for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title : Exceptions Agent (Long term temp assignment)

Pay: $18.00 - $20.00/ BOE

Schedule: Monday Friday 8a 5p Hybrid 1 week in office 1 week WFH (after training)

Job Description:

The Exceptions Agent is responsible for the timely processing of Collection Exception work items received via case, email, paper mail, or report. Requires acute attention to detail, time management skills, and concise and accurate communication with peers, customers, vendors, and internal partners. Position requires the ability to conduct research with inbound/outbound calls or emails to various parties. Responsibilities can include, but are not limited to;

• Monitoring accounts after insurance total loss filing, from notification through resolution;

• All appropriate and relevant information pertaining to the total loss filing within the portfolio and collection systems;

• Coordinating and communicating with vendor (Goldfein) on account status and changes;

• Providing support and assistance to customers and vendor partner throughout the total loss process via phone and email;

• Verifying proof of passing and executor of estate documents during the deceased process and following up on DNP eligible accounts;

• Rand approving or denying requests for SCRA protections and modifications;

• Monitoring approved manufacturing buyback accounts for payoff funds to ensure proper processing;

• Endorsing vehicle repair checks;

• Ensuring all actions comply with federal/state laws and regulations and company policy.

Requirements:

• Inbound/outbound call experience

• Highly administrative (working tasks)

• Critical thinking (Making sense of account details)

• Attention to detail

• Data Entry, 35+ WPM

• Ability to work multiple systems

• Adhere to 50/50 work schedule

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

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