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Fleet Services Rep - N. Fort Worth

Fort Worth, TX 76177

Posted: 06/10/2024 Employment Type: Temp Specialties: Call Center/Customer Serv Job Number: 145817

Job Description

CornerStone Staffing is currently recruiting for an Fleet Services Rep for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.

Job Title: Fleet Services Rep

Location: Auto Finance Company in North Fort Worth

Pay: $23 - $26/hr Based on experience

Schedule: Mon - Fri | 8am - 5pm

Job Description:

In this position you will deliver superior service to Fleet customers and dealers while building customer relationships in support of CSI/DSI. Provide a single point of contact for inquiries and requests from customers, dealers, DTF Sales and other internal partners as they relate to servicing the DTF Fleet portfolio. Responsible for timely follow-up on delegated items, and responsible for minimizing legal and financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from client services and re-marketing at a high level of complexity.

Job Deliverable:

- Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE s, substitution of collateral s, and restructures).

Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in the portfolio system.

- Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.

- Complete requests where possible in relation to account questions, title release and document and payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies. Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer.

- Review unapplied incoming payments daily and research for posting instructions. Coordinate timely account dispositions and title release with the ART department.

- Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer s intention. Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.

Knowledge, Skills & Abilities

3-5 years of overall work experience / Including experience in the following

1+ years in collections

1+ years in compliance

2+ years in customer service

1+ years in re-marketing


High School Diploma, BA/BS preferred

To Apply for this Job:

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About Fort Worth, TX

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