CornerStone Staffing is partnering with a growing company seeking a dynamic Guest Services Coordinator with CRM expertise. If you have a passion for service, excellent problem-solving skills, and at least two years of experience in complaint resolution, we want to hear from you!

Position: Guest Services Specialist

Location: Coppell, TX

Pay: $21/hour

Hybrid Schedule - must work onsite three days/week including every Thursday

Schedule: Monday Friday, 8:00 AM 5:00 PM (may vary based on business needs, including potential weekend shifts)

Key Responsibilities:

• Respond to guest inquiries and resolve issues promptly through phone, email, and social media channels.

• Develop a deep understanding of the company s processes and systems to deliver positive guest experiences.

• Collaborate with a passionate, diverse team to foster a supportive work environment.

• Provide seamless, friendly assistance for various guest transactions.

• Demonstrate proficiency with store technologies and maintain up-to-date knowledge.

• Build trust and maintain strong working relationships across departments.

• Address and resolve guest concerns in a calm, timely, and effective manner while achieving team benchmarks.

• Uphold security and privacy standards for guest information by adhering to company policies and resolving issues appropriately.

Qualifications:

• Minimum of 2 years of experience in guest issue resolution.

• Minimum of two years of CRM experience, preferably Zendesk

• Strong written and verbal communication skills, including proficiency with grammar, spelling, and punctuation within a CRM system.

• Compassionate, customer-focused mindset with a passion for helping others.

• Strategic thinker who enjoys exploring new opportunities and process improvements.

• Proficiency in Microsoft Excel, Word, and social media platforms.

• Highly organized and able to multitask effectively in a fast-paced environment.

If you thrive in a collaborative setting and are committed to delivering exceptional guest experiences, apply today to join our team!

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

• If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

Please email your resume to LeighC@cornerstonestaffing.com once you have completed you application and include "Resolution" in the subject line.

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