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Healthcare Customer Experience Agents in Frisco

Frisco, TX 75034

Posted: 01/26/2023 Employment Type: TempToFT Specialties: Call Center/Customer Serv Job Number: 137155 Pay Rate: $20.00/hour

Job Description

CornerStone Staffing is partnered with a dynamic health care services company in Frisco, looking for sharp, customer service/call center representatives! Do you have excellent customer service skills, worked in a high volume call center and have a passion for healthcare?? Then we want to hear from you!!

Job Title: Medical Benefits / Claims Call Center Representative

Location: Frisco, TX

Pay: $20/hr ($20.50/hr for Spanish Bilingual)

Job ID: 137155

Hours : Must be available to be work an 8 hour shift Mon-Fri occasional Saturdays between the hours of 8am-5pm.

Job Description:

  • Answer questions and handle problem resolution on benefit, provider or claim issues; must be able to explain copays, out of pocket, and co-insurance and how they work

  • Averaging 80 to 100 calls per day

  • Follow up with members and providers as necessary

  • Process coverage changes and send out supporting documentation, as necessary

  • Other duties may be assigned as necessary

  • Ability to multitask

Required Experience/Qualifications:

  • 2+ years Exp. with medical insurance, benefits or claims in a call-center environment required; only being able to verify insurance or explain co-pays will NOT be a fit for this role

  • Experience with Salesforce is a plus

  • High school diploma required/college degree a plus

  • Excellent communication skills

  • Strong PC Skills - Word/Excel required

  • A desire to help people

  • Ability to adapt to communication style based on the caller's needs

  • Respond well in a stressful, dynamic environment

  • Flexible uses critical thinking skills and open to learning new ideas/skills

  • Team player & Positive attitude

  • Professional Appearance

  • Typing Required: 35-40 WPM

Application Process Includes:

  • Drug testing

  • Background check

  • Skills Assessment

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application if you are new to CornerStone Staffing, call 972-370-5125 to schedule an interview.


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