CornerStone Staffing is partnered with a dynamic health care services company in Frisco, looking for sharp, customer service/call center representatives! Do you have excellent customer service skills, worked in a high volume call center and have a passion for healthcare?? Then we want to hear from you!!

Job Title: Medical Benefits / Claims Call Center Representative

Location: Frisco, TX

Pay: $20/hr ($20.50/hr for Spanish Bilingual)

Job ID: 137155

Hours : Must be available to be work an 8 hour shift Mon-Fri occasional Saturdays between the hours of 8am-5pm.

Job Description:

• Answer questions and handle problem resolution on benefit, provider or claim issues; must be able to explain copays, out of pocket, and co-insurance and how they work

• Averaging 80 to 100 calls per day

• Follow up with members and providers as necessary

• Process coverage changes and send out supporting documentation, as necessary

• Other duties may be assigned as necessary

• Ability to multitask

Required Experience/Qualifications:

• 2+ years Exp. with medical insurance, benefits or claims in a call-center environment required; only being able to verify insurance or explain co-pays will NOT be a fit for this role

• Experience with Salesforce is a plus

• High school diploma required/college degree a plus

• Excellent communication skills

• Strong PC Skills - Word/Excel required

• A desire to help people

• Ability to adapt to communication style based on the caller's needs

• Respond well in a stressful, dynamic environment

• Flexible uses critical thinking skills and open to learning new ideas/skills

• Team player & Positive attitude

• Professional Appearance

• Typing Required: 35-40 WPM

Application Process Includes:

• Drug testing

• Background check

• Skills Assessment

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

• If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

After completing the Online Application if you are new to CornerStone Staffing, call 972-370-5125 to schedule an interview.

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