CornerStone Staffing is hiring for Healthcare Customer Support Reps in (Cary, NC 27513)!

Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc

Work for one of the largest independent specialty pharmacies in the US!!

Don't miss out on this opportunity!

APPLY TODAY!

**Fully Onsite**

CSR Requirements/Previous Experience:

• High School Diploma or GED with minimum of Associate degree preferred

• 2 years experience in high volume Call Center and familiar with medical terminology; Pharmacy experience, a plus

• Strong professional and empathetic verbal and written communication skills

• Experience working with management information systems to effectively address customer needs

• Proficiency in Microsoft applications

• Professional telephone manner

• Strong attention to detail

• Medical office experience / knowledge of medical terminology preferred

• Must be willing to take a typing and customer service test

If Interested:

Apply Online @ www.cornerstonestaffing.com

Select Arlington Office

EMAIL: stephanym@cornerstonestaffing.com with your name in the subject line

Mention Job #146921 In Your Communication

CSR Pay: $20.40/hr

CSR Schedule: Mon Fri, 11:30am-8pm EST

Training Schedule: Anywhere between 9am-7pm EST; **AFTER training you will be given a work schedule.**

CSR Description:

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information

• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction

• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request

• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety

• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

CSR Application Process Includes:

• Background Check

• Drug Screen

• eVerify

To Apply For This Job:

www.cornerstonestaffing.com

Select Arlington Office

Click the Apply Online Button

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to stephanym@cornerstonestaffing.com to schedule a phone interview.

For immediate consideration, apply to this posting & a recruiter will reach out to you to schedule a phone interview.